Transcrypt allows only one account per customer. If you have several accounts on Transcrypt we kindly ask you to withdraw or consolidate your balances on a single account.
Verification plays an important role, as Transcrypt follows strict KYC/AML policies in its goal to promote crypto as legal tender. If your verification is rejected you should have received n explanatory email from our compliance department stating reason/reasons for its rejection. Of course, if you require any further assistance you can always contact our support team - they will guide you through the process.
Account verification currently takes 3-4 days. You will be notified by e-mail when your account is verified.
If your ID does not have an expiration date, please select the last date available on our verification page.
Please make sure your login and password are correct. Also, please clear the cache and cookies of your browser. If the problem persists - please contact Support and we will conduct a more thorough investigation of this issue.
None of the following documents can be older than 90 days:
In order to deposit cryptocurrency to your Transcrypt account, you need to send your funds from your external wallet to the Transcrypt wallet of corresponding currency. To check your wallet address please go to the Transactions Page and press the “deposit in cryptocurrencies” link. Alternatively you can do it in dashboard by clicking button next to the currency you want to deposit.
In order to withdraw your cryptocurrency from Transcrypt to another wallet, you should proceed to the Transactions page and press the “withdrawal in cryptocurrencies” link. Alternatively you can do it in dashboard by clicking button next to the currency you want to withdraw.