The refund procedure by the Provider of Exchange Platform (hereinafter – the “Company” or “we”) is governed by this Refund Policy. Due to the nature of our business no refunds are provided by the Company. The only exception is made if You are not the Customer of the Company, i.e. you do not hold a verified account with the Company. In this case the Company will refund any money received from You using the same method originally used by you. Without derogating from the provisions above, it is expressly stipulated that You are free to use a withdrawal procedure to get funds from your account. The ways of withdrawal provided by the Company and the withdrawal procedure are disclosed on our Website